It is our intention to provide you with a first class service at all times. However, there may be occasions when you feel this objective has not been achieved.

If your complaint relates to marketing, please address your concerns to BeMoto who will be pleased to assist you.

+44(0)1733 907000

If your complaint relates to the quote and sales process, the insurance product, underwriting or claims, please address your concerns to Edge Brokers (London) Limited (EBLL).

Our complaints handling procedure meets the standards set by the Financial Conduct Authority. The Financial Conduct Authority has published guidance on how to make a complaint. If after discussion with BeMoto and/or EBLL you remain dissatisfied please write to our Compliance Officer as shown below:

Compliance Officer
Edge Brokers (London) Limited
Minster House
42 Mincing Lane
London EC3R 7AE
+44(0)20 7459 9200
+44(0)20 7459 9300

Please always quote your quote, policy or claim number, where this is available.

If your dissatisfaction is with your insurer, you may approach a senior executive of your insurer. Full details of the name and address are available from our Compliance Officer at the above address.

If you remain dissatisfied and you are insured by a member of Lloyds' of London, you may write to:

Policyholder and Market Assistance
Fidentia House
Walter Burke Way
Chatham Maritime
Kent ME4 4RN
+44(0)20 7327 5693
+44(0)20 7327 5225

Whether you are insured by a member of Lloyd's of London or any other insurer, if you remain dissatisfied you may write to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
0800 023 4567 or
+44(0)300 123 9123 for calls from outside the United Kingdom or
+44(0)7964 1000 from a mobile

Any decision made by the Financial Ombudsman is only binding on the insurers and you remain free to take action if you see fit.

Law Applicable to Contract

These arrangements for the handling of complaints are entirely without prejudice to your rights in English Law and you are free at any stage to seek legal advice and take legal action. Unless agreed otherwise with you, your insurance is governed by English Law.

If you are not resident (or, in the case of a business, the registered office or principal place of business is not situated) in England, Wales, Scotland, Northern Ireland, Channel Islands or the Isle of Man, the law which will apply is the law of England and Wales.